Associate Account Manager

Location: On-site, Buffalo, NY

RouteGenie is a modern, all-in-one software platform designed for medical transportation providers. We help businesses streamline and automate routing, scheduling, dispatching, billing, and fleet management—empowering them to reduce costs, improve on-time performance, and deliver better service to their customers and communities.

We’re looking for a driven, customer-focused Associate Account Manager to join our growing team at RouteGenie. In this role, you’ll be the main point of contact for our clients—building strong relationships, ensuring customer satisfaction, and driving product adoption and retention. You’ll act as a trusted advisor, helping customers get the most out of RouteGenie’s solutions and ensuring they continue to see measurable value in our partnership.

The ideal candidate is a proactive problem-solver who thrives in a fast-paced, technology-driven environment and enjoys working collaboratively across teams to deliver an exceptional customer experience.

 This is a fully on-site position (Monday–Friday) in downtown Buffalo, with flexible core business hours. The salary range is $60,000 - $70,000, based on experience, plus an annual bonus opportunity.

What You’ll Do

• Serve as the primary point of contact for assigned customer accounts, managing post-implementation relationships.
• Build and maintain strong, long-term relationships with key stakeholders at every level of the customer organization.
• Understand each customer’s business goals and challenges to help them maximize the value of the RouteGenie platform.
• Partner with internal teams (Support, Implementation, and Sales) to ensure seamless communication and execution of customer needs.
• Proactively identify opportunities for account growth, including upsell and cross-sell of additional RouteGenie products or features.
• Monitor account health metrics, usage patterns, and customer satisfaction to anticipate issues before they escalate.
• Manage renewal processes and ensure high customer retention rates.
• Advocate for customers internally, providing feedback to influence product development and process improvements.
• Conduct regular business reviews to communicate value, ROI, and new product enhancements.

What We’re Looking For

• 2+ years of experience in account management, customer success, or client relationship management, preferably in SaaS or technology.
• Strong communication, presentation, and relationship-building skills.
• A strategic mindset with the ability to understand business needs and align solutions to drive results.
• Excellent organizational and project management skills, with the ability to handle multiple priorities.
• Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite.
• A proactive, customer-first approach with a passion for helping clients succeed.
• Experience in healthcare technology or transportation/logistics software is a plus.

Why You’ll Love Working Here

• Customer‑First Approach: From initial implementation through long‑term support, our team builds solutions to support our customers for the long term. 
• Proven Results, Fast Innovation: Our platform empowers customers to complete more trips with the same fleet, cut down on no-shows, and improve billing accuracy. We are continuously innovating and investing in our platform so our customers can improve their operations
• Culture of Collaboration & Improvement: You’ll work alongside a team of passionate problem-solvers who share knowledge freely, celebrate wins together, and push each other to do their best work.
• Room to Grow: At RouteGenie, you’ll have opportunities to expand your skills, take on new challenges, and innovate in a fast-moving environment where your contributions truly matter.

Benefits & Perks

We know great work starts with a supportive environment. Here’s what we offer:

• Competitive pay with annual bonus opportunity
• Health, dental, and vision insurance
• Paid time off, sick time, holidays, and flexible core business hours
• 401(k) retirement plan with company contribution
• Company paid parking in a covered parking garage
• Professional development opportunities, including training and conferences
• A collaborative, mission-driven culture where your impact is seen and valued

Ready to Join Us?

If you’re motivated by building relationships, driving customer success, and becoming a trusted partner to growing organizations, this role is for you. You’ll collaborate across teams, champion the voice of the customer, and play a direct role in strengthening retention, growth, and product adoption.

At RouteGenie, your efforts will directly support our mission to connect people and care by powering the technology that moves them.. If you’re ready to bring your skills to a collaborative, fast-moving team, we’d love to hear from you—apply today!